ORDERS + DELIVERY
Jamu Jawa Pty Ltd shall advise you of any delivery fees before despatch. Delivery fees will be advertised before the payment for your Order.
You must provide us with accurate delivery information. We will only deliver to a physical address (Delivery Address). We do not deliver to P.O. boxes.
Orders will be delivered three business days from payment unless otherwise arranged between the parties (Delivery Date).
We will advise you of times between which delivery will be made on any day (Delivery Window). You must notify us immediately if the Delivery Window will result in you not being able to refrigerate your products within one hour after the end of the Delivery Window (e.g. if the Delivery Window is 4pm to 7 pm, you must be able to refrigerate your product by 8 pm).
Orders will be delivered to the entrance of the Delivery Address. If no one is available to take delivery of your Order, we will leave it near the door of the delivery address, without Liability.
You agree to take on the risk for the goods, such as loss or damage, when the products reach the Delivery Address.
After taking delivery of the Order, you agree to examine the goods and notify us if there is any defect in the products before midday of the day following the Delivery Date.
Under no circumstances will Jamu Jawa Pty be liable for any cost, loss or damage caused by a delay in delivery, including incorrect delivery details provided by you.
Refrigeration & Consumption
It would help if you refrigerated our products. It is your responsibility to ensure that delivered products are refrigerated as soon as possible, and within 1 hour from the end of the delivery window
Our products are guaranteed fresh for 14 days from the Delivery Date. Do not consume our products beyond this time frame, if you have not refrigerated them.
RETURN | REFUND + CANCELLATION POLICY
Jamu Jawa shall provide a refund or exchange on an Order where (without limitation):
A product has exceeded its “Use By” date when received by you;
An incorrect product was sent to you; or
The product is faulty or damaged in some way upon receipt by you.
To receive a refund or exchange you must:
Before midday of the day following the Delivery Date notify us by phone xxxxx or email with the problem with the Order, at which time you’ll be given instructions on how to return the items; and despatch the items for exchange or refund back to Jamu Jawa.
Jamu Jawa will not accept returns, nor offer an exchange or refund, where:
You have chosen incorrectly or mistakenly;
You have changed your mind;
You do not like the taste of the product; or
You have opened the Product;
You have incorrectly treated or stored the product.
Jamu Jawa reserves the right to decide whether or not to make an exchange or refund until it has received the returned items.
You may cancel your Order no later than 2 working days before your Delivery Date.
Refunds will not be available for cancellations made after this time.